Shipping policy

Shipping Policy

Effective Date: [Insert Date]

Formosa Sugar is the authorized sales agent in the United States for Taiwan Sugar Corporation (TSC) and specializes in the wholesale distribution of Taiwan Sugar products. This Shipping Policy outlines how orders are processed and shipped to our wholesale customers.

1. Wholesale Orders Only

All shipments from Formosa Sugar are fulfilled for approved wholesale customers, distributors, and business partners.

We do not ship retail or small-quantity orders directly to consumers. Individuals interested in purchasing Taiwan Sugar products should contact us for information about authorized distributors or retail partners.

2. Order Processing Time

Wholesale orders are typically processed within 1–3 business days after payment confirmation or credit approval.

Processing times may vary depending on:

  • Order size

  • Product availability

  • Warehouse scheduling

  • Freight carrier availability

Customers will be notified if additional processing time is required.

3. Shipping Methods

Orders are shipped using commercial freight carriers or palletized freight services depending on order size and destination.

Shipping methods may include:

  • LTL (Less-Than-Truckload) freight

  • Full truckload freight

  • Local warehouse pickup

The shipping method will be determined based on the most efficient and cost-effective option for the order.

4. Shipping Costs

Shipping costs are not included in product pricing unless otherwise specified.

Freight charges may include:

  • Carrier transportation fees

  • Fuel surcharges

  • Pallet handling fees

  • Residential delivery fees (if applicable)

Shipping costs will be quoted or invoiced before shipment.

5. Delivery Time

Estimated delivery times vary depending on the destination and freight carrier. Typical transit times range from 2–7 business days within the United States after shipment.

Delivery times are estimates and may be affected by:

  • Carrier delays

  • Weather conditions

  • Port or logistics disruptions

  • Holidays

Formosa Sugar is not responsible for shipping delays caused by third-party carriers.

6. Risk of Loss

Ownership and risk of loss transfer to the buyer once the shipment has been released to the freight carrier, unless otherwise agreed in writing.

Customers are responsible for ensuring someone is available to receive the shipment at the delivery location.

7. Damaged or Missing Shipments

Customers should inspect shipments immediately upon delivery.

If damage or missing items are discovered:

  1. Note the issue on the carrier’s delivery receipt before signing.

  2. Take photos of the damaged product and packaging.

  3. Contact Formosa Sugar within 3 business days of delivery.

Failure to report damage within this timeframe may limit our ability to assist with freight claims.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Formosa Sugar is not responsible for delays or additional fees caused by:

  • Incorrect addresses

  • Delivery access issues

  • Failed delivery attempts

Additional shipping or redelivery fees may apply.

9. Warehouse Pickup

Local pickup may be available for approved wholesale customers. Pickup appointments must be scheduled in advance with our team.

Customers picking up orders are responsible for proper transportation and handling after the order leaves our warehouse.

10. Contact Information

For shipping inquiries, freight quotes, or distributor information, please contact:

Formosa Sugar
City of Industry, CA 91746
formosasugar@gmail.com
626-635-8631