Terms of service

Terms of Service

Effective Date: [Insert Date]

Welcome to Formosa Sugar. These Terms of Service (“Terms”) govern your use of our website, services, and the purchase of products from our company. By accessing our website or placing an order, you agree to comply with and be bound by these Terms.

1. Company Information

Formosa Sugar is the authorized sales agent in the United States for Taiwan Sugar Corporation (TSC) and specializes in the wholesale distribution of Taiwan Sugar products.

Our services and product sales are intended primarily for business customers, distributors, and wholesalers.

2. Wholesale Sales Only

All product sales are conducted on a business-to-business (B2B) basis.

We do not sell directly to the general public. Individuals seeking retail purchases should contact us for information about authorized distributors or retail partners.

We reserve the right to approve or decline wholesale accounts at our discretion.

3. Orders and Acceptance

All orders are subject to acceptance and availability.

Formosa Sugar reserves the right to:

  • Refuse or cancel orders

  • Limit quantities

  • Correct pricing errors

  • Request additional verification before processing orders

An order confirmation does not guarantee acceptance of the order.

4. Pricing

All prices are subject to change without prior notice.

Prices displayed or quoted are typically wholesale pricing and may not include:

  • Shipping and freight charges

  • Taxes or duties

  • Additional handling fees

Customers are responsible for any applicable taxes unless a valid resale certificate is provided.

5. Payment Terms

Payment terms may vary depending on the customer's account status.

Accepted payment methods may include:

  • Bank transfer (ACH / Wire)

  • Approved business payment methods

  • Other methods agreed upon in writing

Orders may not be processed until payment is received unless credit terms have been approved.

6. Shipping and Delivery

Shipping timelines are estimates and may vary due to logistics, supply chain conditions, or carrier delays.

Formosa Sugar is not responsible for delays caused by:

  • Freight carriers

  • Customs clearance

  • Weather or force majeure events

Risk of loss and ownership transfer to the buyer once the shipment is released to the carrier unless otherwise agreed in writing.

7. Returns and Refunds

All returns and refunds are governed by our Return & Refund Policy.

Due to the food-grade nature of sugar products, returns are limited and must comply with the conditions outlined in that policy.

8. Product Storage and Handling

Customers are responsible for the proper storage and handling of sugar products after delivery.

Improper storage conditions may affect product quality and will not be eligible for return or refund.

9. Intellectual Property

All content on this website, including text, logos, images, and product descriptions, is the property of Formosa Sugar or its partners and may not be copied, reproduced, or distributed without permission.

Taiwan Sugar Corporation trademarks and product names remain the property of their respective owners.

10. Limitation of Liability

To the maximum extent permitted by law, Formosa Sugar shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits or business interruption

  • Damages arising from improper product use or storage

Our total liability shall not exceed the value of the products purchased in the transaction in question.

11. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of California, United States, without regard to conflict of law principles.

12. Changes to Terms

Formosa Sugar reserves the right to update or modify these Terms at any time. Updated terms will be posted on this page with a revised effective date.

13. Contact Information

For questions regarding these Terms of Service or wholesale inquiries, please contact:

Formosa Sugar
City of Industry, 91746
formosasugar@gmail.com
626-635-8631